Refund policy
At Dawn Railing, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a simple and straightforward return policy, with a few exceptions for certain items.
Return Eligibility
- Return Window: You can return items within 30 calendar days from the date you received them.
- Non-Returnable Items: Unfortunately, we cannot accept returns on samples, custom products, sale items, or gift cards.
- Kit or Package Purchases: Items purchased as part of a kit or package deal must be returned with all components.
- Condition Requirements: To be eligible for return, items must be in new, unused condition and in their original packaging. We ask that you consider whether the product is in a resellable condition – if you’d buy it as-is from a store shelf, it’s probably fine.
- Restocking Fee: A restocking fee of 10%-25% may apply to items returned in an irregular condition.
Return Process
- Start the Return: Contact us at GlassburnMitchellwkI@gmail.com to initiate your return.
- Inspection: Once we receive the returned item, we’ll inspect its condition.
- Refund: If the return is approved, we’ll process your refund to the original payment method within 10 business days. Please note that shipping fees are non-refundable, and the cost of return shipping is the customer’s responsibility.
Important: We cannot accept returns that have not been authorized in advance.
Refund Process
Once your returned item is inspected and approved, we will notify you and process the refund within 10 business days. If you haven’t received your refund within 15 business days of approval, please contact us at GlassburnMitchellwkI@gmail.com.
Warranty Information
Dawn Railing products come with a 6-month warranty, covering normal use and reasonable wear. However, the warranty does not cover:
- Damage caused by improper use, installation, or “Acts of God” (e.g., natural disasters).
- Products that were not installed according to the provided instructions.
At our discretion, we may offer a refund, repair, or replacement under the warranty.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you notice any damage, defects, or discrepancies, contact us immediately so we can resolve the issue promptly.
Exchanges
For faster service, we recommend returning the item you no longer want and placing a separate order for the new product once your return is approved.
We’re here to ensure you have a smooth and satisfactory experience! If you have any questions or need assistance, don’t hesitate to reach out.
Refund policy
At Dawn Railing, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a simple and straightforward return policy, with a few exceptions for certain items.
Return Eligibility
- Return Window: You can return items within 30 calendar days from the date you received them.
- Non-Returnable Items: Unfortunately, we cannot accept returns on samples, custom products, sale items, or gift cards.
- Kit or Package Purchases: Items purchased as part of a kit or package deal must be returned with all components.
- Condition Requirements: To be eligible for return, items must be in new, unused condition and in their original packaging. We ask that you consider whether the product is in a resellable condition – if you’d buy it as-is from a store shelf, it’s probably fine.
- Restocking Fee: A restocking fee of 10%-25% may apply to items returned in an irregular condition.
Return Process
- Start the Return: Contact us at GlassburnMitchellwkI@gmail.com to initiate your return.
- Inspection: Once we receive the returned item, we’ll inspect its condition.
- Refund: If the return is approved, we’ll process your refund to the original payment method within 10 business days. Please note that shipping fees are non-refundable, and the cost of return shipping is the customer’s responsibility.
Important: We cannot accept returns that have not been authorized in advance.
Refund Process
Once your returned item is inspected and approved, we will notify you and process the refund within 10 business days. If you haven’t received your refund within 15 business days of approval, please contact us at GlassburnMitchellwkI@gmail.com.
Warranty Information
Dawn Railing products come with a 6-month warranty, covering normal use and reasonable wear. However, the warranty does not cover:
- Damage caused by improper use, installation, or “Acts of God” (e.g., natural disasters).
- Products that were not installed according to the provided instructions.
At our discretion, we may offer a refund, repair, or replacement under the warranty.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you notice any damage, defects, or discrepancies, contact us immediately so we can resolve the issue promptly.
Exchanges
For faster service, we recommend returning the item you no longer want and placing a separate order for the new product once your return is approved.
We’re here to ensure you have a smooth and satisfactory experience! If you have any questions or need assistance, don’t hesitate to reach out.